Terms and Conditions for Alchemist's Haven
Welcome to Alchemist's Haven. These Terms and Conditions govern your use of our online platform and the purchase of our artisan cosmetics and skincare products. By accessing or using our service, you agree to be bound by these Terms. If you disagree with any part of the terms, then you may not access our service.
1. Acceptance of Terms
By visiting our site and/ or purchasing something from us, you engage in our "Service" and agree to be bound by the following terms and conditions, including those additional terms and conditions and policies referenced herein or available by hyperlink. These Terms and Conditions apply to all users of the site, including without limitation users who are browsers, vendors, customers, merchants, and/ or contributors of content.
2. Products and Services
Alchemist's Haven crafts and distributes handmade soap, handmade cosmetics, natural lip balms, sugar body scrubs, handmade bath bombs, body and hair oils, creams with botanical extracts, clay face masks, aromatic skincare oils, and curated skincare gift sets. All products are subject to availability. We reserve the right to discontinue any product at any time.
- Product Descriptions: We strive to ensure that all product descriptions and images are accurate. However, we do not warrant that product descriptions or other content of our site are accurate, complete, reliable, current, or error-free.
- Handmade Variation: Due to the handmade nature of our products, there may be slight variations in color, swirl patterns, and weight from batch to batch. This is an inherent characteristic of artisan cosmetics and not a defect.
- Ingredients: While we use natural and botanical extracts, we recommend reviewing the ingredient list for any potential allergens before use. We are not responsible for adverse reactions to products.
3. Pricing and Payments
All prices for our products are listed in Canadian Dollars (CAD) unless otherwise specified. We reserve the right to change prices for products offered on our site at any time without prior notice.
- Taxes: Applicable taxes will be added to the price of products as required by law.
- Payment: We accept various forms of payment as indicated on our site. You represent and warrant that you have the legal right to use any credit card(s) or other payment method(s) utilized with any transaction.
4. Shipping and Delivery
Alchemist's Haven aims to process and ship orders promptly. Delivery times may vary depending on your location and the shipping method chosen. Once products are dispatched, the risk of loss and title for items purchased passes to you upon our delivery to the carrier.
5. Returns and Refunds
Due to the nature of our products, we generally do not accept returns or offer refunds unless the product is defective or incorrect upon arrival. Please contact our customer service within a reasonable timeframe (e.g., 7 days) of receiving your order with any issues. We reserve the right to assess each case individually.
6. Intellectual Property
All content on this site, including text, graphics, logos, product images, and formulations, is the property of Alchemist's Haven and is protected by Canadian and international copyright laws. You may not reproduce, distribute, display, or create derivative works of any content on our site without our express written permission.
7. User Conduct
You agree not to use our service for any unlawful purpose or in any way that might harm, disable, overburden, or impair our online platform or interfere with any other party's use and enjoyment of our service.
8. Limitation of Liability
In no event shall Alchemist's Haven, nor its directors, employees, partners, agents, suppliers, or affiliates, be liable for any indirect, incidental, special, consequential, or punitive damages, including without limitation, loss of profits, data, or other intangible losses, resulting from (i) your access to or use of or inability to access or use the service; (ii) any conduct or content of any third party on the service; (iii) any content obtained from the service; and (iv) unauthorized access, use, or alteration of your transmissions or content, whether based on warranty, contract, tort (including negligence), or any other legal theory, whether or not we have been informed of the possibility of such damage.
9. Governing Law
These Terms shall be governed and construed in accordance with the laws of the Province of Ontario, Canada, without regard to its conflict of law provisions.
10. Changes to Terms
We reserve the right, at our sole discretion, to modify or replace these Terms at any time. If a revision is material, we will try to provide at least 30 days' notice prior to any new terms taking effect. What constitutes a material change will be determined at our sole discretion.
11. Contact Us
If you have any questions about these Terms, please contact us at:
Alchemist's Haven
835 Queen St E, Unit 102
Toronto, ON, M4M 1H6
Canada