Privacy Policy

At Alchemist's Haven, we are committed to protecting the privacy and security of your personal information. This Privacy Policy outlines how our online platform collects, uses, and safeguards the data you provide when interacting with our artisan cosmetics and skincare services. We operate in compliance with applicable Canadian privacy laws, including the Personal Information Protection and Electronic Documents Act (PIPEDA), and the General Data Protection Regulation (GDPR) for our customers within the European Economic Area.

1. Information We Collect

We collect various types of information to provide and improve our services, including handmade soap, natural lip balms, sugar body scrubs, handmade bath bombs, body and hair oils, creams with botanical extracts, clay face masks, aromatic skincare oils, and curated skincare gift sets.

• Personal Identifiable Information (PII): This includes information you voluntarily provide to us when you make a purchase, create an account, sign up for our newsletter, participate in surveys, or contact us. This may include your name, shipping address, billing address, email address, and phone number.
• Payment Information: When you make a purchase, we collect necessary payment details. Please note that we do not store full credit card numbers on our servers. All payment transactions are processed securely by third-party payment processors who specialize in secure online payment processing.
• Non-Personal Information: We may also collect non-personal information such as your IP address, browser type, operating system, referring URLs, pages viewed, and the dates/times of your visits. This data is aggregated and used for analytical purposes to enhance our online platform experience.
• Cookies and Tracking Technologies: Our site uses cookies and similar tracking technologies to track the activity on our service and hold certain information. Cookies are files with a small amount of data which may include an anonymous unique identifier. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our service.

2. How We Use Your Information

The information we collect is used for various purposes to provide and improve our services to you:

• To process and fulfill your orders for our artisan cosmetics and skincare products.
• To manage your account and provide customer support.
• To send you transactional emails, order confirmations, and shipping updates.
• To send you marketing and promotional communications about our new products, special offers, or other information we think may be of interest to you, based on your preferences. You can opt-out of these communications at any time.
• To personalize your experience on our online platform and recommend products that might be relevant to you.
• To improve our website, products, and services through analytics and research.
• To detect, prevent, and address technical issues or fraudulent activities.
• To comply with legal obligations.

3. Sharing Your Information

We do not sell, trade, or otherwise transfer your Personal Identifiable Information to outside parties without your explicit consent, except in the following limited circumstances:

• Service Providers: We may share your information with trusted third-party service providers who assist us in operating our online platform, conducting our business, or servicing you, such as payment processors, shipping companies, and marketing automation platforms. These parties are contractually obligated to keep your information confidential and use it only for the purposes for which we disclose it to them.
• Legal Requirements: We may disclose your information if required to do so by law or in response to valid requests by public authorities (e.g., a court or government agency).
• Business Transfers: In the event of a merger, acquisition, or asset sale, your personal information may be transferred as a business asset. We will provide notice before your personal information is transferred and becomes subject to a different Privacy Policy.

4. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes for which it was collected, including for the purposes of satisfying any legal, accounting, or reporting requirements. When we no longer need to retain your personal information, we will securely delete or anonymize it.

5. Data Security

The security of your data is paramount to us. We implement a variety of security measures to maintain the safety of your personal information when you place an order or enter, submit, or access your personal information. These measures include encryption, firewalls, and secure socket layer (SSL) technology to protect data during transmission. While we strive to use commercially acceptable means to protect your personal information, no method of transmission over the Internet or method of electronic storage is 100% secure. Therefore, we cannot guarantee its absolute security.

6. Your Data Protection Rights

Depending on your location, you may have certain rights regarding your personal data:

• Access: You have the right to request copies of your personal data.
• Rectification: You have the right to request that we correct any information you believe is inaccurate or complete information you believe is incomplete.
• Erasure (Right to Be Forgotten): You have the right to request that we erase your personal data, under certain conditions.
• Restriction of Processing: You have the right to request that we restrict the processing of your personal data, under certain conditions.
• Object to Processing: You have the right to object to our processing of your personal data, under certain conditions.
• Data Portability: You have the right to request that we transfer the data that we have collected to another organization, or directly to you, under certain conditions.

To exercise any of these rights, please contact us using the contact details provided below.

7. Children's Privacy

Our online platform is not intended for use by individuals under the age of 16. We do not knowingly collect personally identifiable information from anyone under the age of 16. If you are a parent or guardian and you are aware that your child has provided us with Personal Data, please contact us. If we become aware that we have collected Personal Data from children without verification of parental consent, we take steps to remove that information from our servers.

8. Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page. We encourage you to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.

9. Contact Us

If you have any questions about this Privacy Policy, your personal data, or our practices, please contact us: